Here are some solutions to the lastest frequently asked questions!

• Steps for Graduation

  Well, the time has come for you to graduate. Unsure of what to do or what is required? We have made a plan for you graduate ready players. This is to help prevent any confusion and guide you along the way of the graduation process.
  
  Steps to Graduate
  
  1. Lvl 100  (must have been Semi-Pro for at least 24h)
   
  2. Speak with NPC Harold
  
  3. Apply for the Graduation Qualification test
  
  4. Meet the requirements for the Graduation Qualification test and pass the test
  - Abel Plena: +8 (80 or better)
  
  5. Apply for the Graduate Selective test (NPC Harold)
  
  6. Defeat NPC Harold
  
  7. Speak with NPC Harold
  
  8. Speak with NPC Anthony Bestra to confirm your graduation
  
  * You can skip the prerequisite senario quests by using scenario jumping book lv 100.
   
  
  (Updated 2023)

• Changing password

  If you want to change your password, please follow these steps.
  
  1. Log into the website with your user id and password.
  
  2. Click on your "My Account" link which is displayed under your Login ID and CC amount.
  
  3. Enter your current password for security confirmation.
  
  4. Click on the "Edit" button and proceed to change your information.
  
  5. Click on submit to complete the password change process.
  
  If you are having problems or would like us to change the password for you, please provide us with this information through DQ&A:
  
  - User id:
  - First & last name:
  - Date of birth:
  - Registered email:
  - Secret question & answer:
  - Desired password:
  
  Once the information matches our records, we will change your password to your desired password.

• Difference between user id and character name

  The user id is your login name. It is the name you use when you sign into the website and the game.
  
  The character name is the name of your character you create under your user id. Each user id can have up to 3 characters.
  
  If you have multiple user ids and would like to purchase an item from the item mall for one of your characters, be sure to use the correct user id that character is associated with.

• Trouble to start the game? (Run time error)

  If you are having trouble starting the game and receive one of the following messages, please download additional program file at:
  
  Click Here to Download which will fix your problem with the game. Please download the file and copy and paste in your Shot-Online folder (usually it is under "C:\Program Files\ShotOnline International\" ). And then run Shot-Online. It will get started without a problem.
  
  Message 1 cannot find 'http://www.shot-online.com/gamenotice2006.asp'. Make sure the path or Internet address is correct.
  
  Message 2 Microsoft Visual C++ Runtime Library
  
  Runtime Error!
  
  Program: C:\Program Files\Shot Online International\ShotOnline.exe
  
  This application has requested the Runtime to terminate it an unusual way.
  
  Please contact the application's support team for more information.