Here are some solutions to the lastest frequently asked questions!

• Changing password

  If you want to change your password, please follow these steps.
  
  1. Log into the website with your user id and password.
  
  2. Click on your "My Account" link which is displayed under your Login ID and CC amount.
  
  3. Enter your current password for security confirmation.
  
  4. Click on the "Edit" button and proceed to change your information.
  
  5. Click on submit to complete the password change process.
  
  If you are having problems or would like us to change the password for you, please provide us with this information through DQ&A:
  
  - User id:
  - First & last name:
  - Date of birth:
  - Registered email:
  - Secret question & answer:
  - Desired password:
  
  Once the information matches our records, we will change your password to your desired password.

• Recovering Account Information

  If you have forgotten your account information you will be asked for several pieces of information that you used to sign up for your account. Remember that when you created your account you agreed to provide accurate information and that you would update it whenever the information changes. The following information will be required to provide you with specific information on your account:
  
  -First Name
  -Last name
  -Zip code
  -E-mail address
  -Phone number
  -Date of Birth
  -Account ID
  -Character(s) on the account, their level(s) and handicap(s)
  
  Once this information is provided and if it is accurate to your sign up information, we will provide detailed support on your account problem. However, if any of the information is incorrect we will not provide support and we will assume that the account is not owned by the poster.
  
  All posts must be made via the direct Q&;A. If you can``t log in to the account you wish to recover information from, please create a new temporary account to message from and include in your message the original account name. Information can be altered after we confirm your account ownership.
  
  Bear in mind that false claims will not be tolerated. Asking for information for an account which is not yours will be followed by a permanent account ban on all accounts associated with your domain/IP.
  
  If your account was suspended for too many failed attempts passwords, please follow the directions for password retrieval that can be found by clicking here

• Difference between user id and character name

  The user id is your login name. It is the name you use when you sign into the website and the game.
  
  The character name is the name of your character you create under your user id. Each user id can have up to 3 characters.
  
  If you have multiple user ids and would like to purchase an item from the item mall for one of your characters, be sure to use the correct user id that character is associated with.

• Trouble to start the game? (Run time error)

  If you are having trouble starting the game and receive one of the following messages, please download additional program file at:
  
  Click Here to Download which will fix your problem with the game. Please download the file and copy and paste in your Shot-Online folder (usually it is under "C:\Program Files\ShotOnline International\" ). And then run Shot-Online. It will get started without a problem.
  
  Message 1 cannot find 'http://www.shot-online.com/gamenotice2006.asp'. Make sure the path or Internet address is correct.
  
  Message 2 Microsoft Visual C++ Runtime Library
  
  Runtime Error!
  
  Program: C:\Program Files\Shot Online International\ShotOnline.exe
  
  This application has requested the Runtime to terminate it an unusual way.
  
  Please contact the application's support team for more information.