Here are some solutions to the lastest frequently asked questions!

• Disconnections and error messages

  There are a few things that could be causing disconnections and error messages while logging in.
  
  Anti-virus: please make sure you disable your anti-virus or grant Shot Online full access.
  
  Firewalls: please make sure you disable your firewall or grant Shot Online full access.
  
  Router: if you are behind a router, please make sure ports 5000-8800 are opened on your router. Shot Online uses these ports to connect.
  
  Programs: please close ALL programs that are running in the background because one of them might be causing the disconnections or error messages.
  
  Shot Online launcher: when you run Shot Online, a launcher will come up. Go to option -> and change the Update: from line 1 to line 2 or vise versa to see if it solves the problem.
  
  ISP: contact your internet service provider (ISP) to see if there are any connection outages in your area.

• Recovering Account Information

  If you have forgotten your account information you will be asked for several pieces of information that you used to sign up for your account. Remember that when you created your account you agreed to provide accurate information and that you would update it whenever the information changes. The following information will be required to provide you with specific information on your account:
  
  -First Name
  -Last name
  -Zip code
  -E-mail address
  -Phone number
  -Date of Birth
  -Account ID
  -Character(s) on the account, their level(s) and handicap(s)
  
  Once this information is provided and if it is accurate to your sign up information, we will provide detailed support on your account problem. However, if any of the information is incorrect we will not provide support and we will assume that the account is not owned by the poster.
  
  All posts must be made via the direct Q&;A. If you can``t log in to the account you wish to recover information from, please create a new temporary account to message from and include in your message the original account name. Information can be altered after we confirm your account ownership.
  
  Bear in mind that false claims will not be tolerated. Asking for information for an account which is not yours will be followed by a permanent account ban on all accounts associated with your domain/IP.
  
  If your account was suspended for too many failed attempts passwords, please follow the directions for password retrieval that can be found by clicking here

• Set Clothes Combining
  Set Clothing Combination System
  
  The Set Clothes Combining System is a new system that will allow players to trade in permanent versions of clothing to gain new clothes that have extra bonuses for using pieces of the same "Set". This system will be accessible through NPC Fricka, and will allow you to combine two of the same permanent clothes versions into one piece of "Set" clothing. Each piece (cap, pants, top, glove, shoes) can be combined in this way to complete your clothing "Set" and gain the extra bonuses that come along with them. The more pieces of the same set you wear, the more bonuses you gain! 
  
  So visit NPC Fricka and choose the new option available from her menu once you get two of the same new Spring 2012 clothing pieces as shown below.
  
  
  
  After selecting the option, a new window will appear allowing you to select and combine the clothes into a new "Set" clothing piece.
  
  
  
  Once you have chosen and accepted the clothes to be combined, the process completes and you are given the new Set Clothes 1 piece depending on which clothing item you combined. Each clothing piece (cap, shoes, pants, etc) can be combined to make their "Set" version which has enhanced benefits on the item and also adds to your Set total to add more bonuses for wearing them all at the same time!
  
  
  
  The more pieces of Set Clothes you wear, the better the bonuses get. For wearing 2 pieces you gain Skill Stat +1. For wearing 3, you gain another Skill Stat Point, so it changes to +2 bonus Skill. At 4 pieces you gain another Skill Stat Point which gives you +3 bonus Skill, an extra Practice Density Point, and also +10% Bonus EXP! To gain the best benefit though, you have to collect all of the pieces :)
  
  
  
  NOTICE: Only the new Gorgeous clothing series and those introduced since will be usable with this system. So Tidy, Hiemal, Adaptable, etc clothing series from the past will NOT work with this system. Each new clothing series released including and after the Gorgeous series will be combineable with this system. Please note that the KP version is the only version that will come from combining clothing types; if you combine two IK versions you will get KP and if you combine PI and IK together you will still get KP.

• Difference between user id and character name

  The user id is your login name. It is the name you use when you sign into the website and the game.
  
  The character name is the name of your character you create under your user id. Each user id can have up to 3 characters.
  
  If you have multiple user ids and would like to purchase an item from the item mall for one of your characters, be sure to use the correct user id that character is associated with.