Here are some solutions to the lastest frequently asked questions!

• Disconnections and error messages

  There are a few things that could be causing disconnections and error messages while logging in.
  
  Anti-virus: please make sure you disable your anti-virus or grant Shot Online full access.
  
  Firewalls: please make sure you disable your firewall or grant Shot Online full access.
  
  Router: if you are behind a router, please make sure ports 5000-8800 are opened on your router. Shot Online uses these ports to connect.
  
  Programs: please close ALL programs that are running in the background because one of them might be causing the disconnections or error messages.
  
  Shot Online launcher: when you run Shot Online, a launcher will come up. Go to option -> and change the Update: from line 1 to line 2 or vise versa to see if it solves the problem.
  
  ISP: contact your internet service provider (ISP) to see if there are any connection outages in your area.

• The guild system guide

  Guild System
  
  The significance of a Shot-Online Guild system is that you can raise your own guild, just like an individual character.
  
  There is a total of guild points that is contributed by each guild members' experience points. 10% of each guild members' experience points will be donated to the guild points automatically. Note: You do not lose 10% of your points when you are in a guild.
  Depending on how many guild points, the class of a guild will rise. The higher the guild class, the more privileges guild members have available, such as guild chatting, guild announcements, etc...
  There are 8 different guild classes: G, F, E, D, C, B, A, S.
  
  [Capability/Class Benefits]
  
  Guild Functions
  G.1) Creating a guild
  *Any player over level 30 [Amateur title] is eligible to create a guild. Players inside a guild can not apply to join another one;
  *To create a guild, NG is required according to the guild master's title:
  [Amateur Title] - 3,000,000 NG
  [Semi-Pro Title] - 2,000,000 NG
  [Tour-Pro Title] - 1,000,000 NG
  *There are 2 types of guilds: public and private. Any player can apply to a public guild in NPC Anthony Bestra, as opposed to a private guild (the only way to join a private guild is when the guild master scouts a member.)
  
  G.2) Scouting & Recruitment
  *The Guild Master should be very active to recruit and scout new guild members in the square, field or on the internet / off the internet;
  *The [Scout] Menu will appear when you right click at the character that you would like to ask for scouting;
  *The guild master can approve one application by opening up the [Management Menu] tab in [Guild(Alt+V)] window.
  
  G.3) Joining a guild
  *You don't have to pay NG to join a guild;
  *You may only join one guild in one account on one server. For example, if your character already joined one guild in Vahallar server, you are not able to join in the same guild with the same character or another guild with another character inside the same account;
  *You may apply up to 5 guilds at one time;
  *How to join: Click on [Anthony Bestra] Principal NPC in the square and click on the Guild Registration menu. Insert the name of the guild and click Search. (Please double check the guild name before you type it in). If there is a guild matching your entry, the guild information window will be shown. In the guild information window, you need to click on "Apply" to be registered. However, you are not able to join the guild if it already is full. Private guilds won't appear in the search results. To join a private guild, the guild master must scout you.
  
  G.4) Leaving the Guild
  *You can leave a guild whenever you wish to but there is 3 waiting days period to re-register or create a new guild again;
  *A guild member may leave the guild freely as opposed to being expelled by the guild master.
  
  G.5) Terminating the Guild
  *Only the guild master can terminate a guild;
  *Once the guild master terminates the guild, he/she is not able to restore it. After dissolving a guild, there is a 7 waiting days period for the ex-guild master to join or create a new guild;
  *There will not be a 3 waiting days period to re-register or create a new guild for ex-guild members (you may join or create a new guild as soon as original one has been dissolved.)
  
  
  F.1) Removing a guild member
  *The guild needs to be at least in class F before the guild master can remove a member;
  *The guild master can remove a member by choosing [Guild(Alt+V)] window, and using the [Manage menu].
  
  F.2) Member Login indicator
  *From [F] class and above, every member can see the other guild members' online status in game by bringing up the [Guild(Alt+V)] window, clicking on [Players List] and selecting [On].
  
  F.3) Guild Name
  *The name of the guild and the guild mark (default image) will appear on the screen in the square, field, waiting list and score card for members of an [F] or higher class guild.
  
  F.4) Guild chatting
  *Members of an [F] class or higher guild can chat with each other regardless where they are (square, field, waiting list, etc) by selecting "GUILD" in the chatting interface;
  *Guild chat messages do not cross channels; only players inside the same channel can read the guild chat.
  
  
  E.1) Guild Announcement
  *The guild master of an [E] class or higher guild can send a message to every member.
  Ex) /GUILD_ANN message content
  *Guild announcements will be sent by server unit. You will not be able to read an announcement if you are logged in another server.
  
  E.2) Giving guild members a title
  *The guild master of an [E] class or higher guild can give associate-guild master, regular member or associate member status to guild members.
  
  
  
  

• Trouble to start the game? (Run time error)

  If you are having trouble starting the game and receive one of the following messages, please download additional program file at:
  
  Click Here to Download which will fix your problem with the game. Please download the file and copy and paste in your Shot-Online folder (usually it is under "C:\Program Files\ShotOnline International\" ). And then run Shot-Online. It will get started without a problem.
  
  Message 1 cannot find 'http://www.shot-online.com/gamenotice2006.asp'. Make sure the path or Internet address is correct.
  
  Message 2 Microsoft Visual C++ Runtime Library
  
  Runtime Error!
  
  Program: C:\Program Files\Shot Online International\ShotOnline.exe
  
  This application has requested the Runtime to terminate it an unusual way.
  
  Please contact the application's support team for more information.

• Password retrieval

  If you have lost or forgotten your password, please follow these steps password changes.
  
  1. Make a new account
  2. Send a D Q&A with this information.
  - User id:
  - First & last name:
  - Date of birth:
  - Registered email:
  - Secret question & answer:
  
  Once the information matches our records, we will generate a new password and reply it back to your email.