Here are some solutions to the lastest frequently asked questions!

• Trouble to start the game? (Run time error)

  If you are having trouble starting the game and receive one of the following messages, please download additional program file at:
  
  Click Here to Download which will fix your problem with the game. Please download the file and copy and paste in your Shot-Online folder (usually it is under "C:\Program Files\ShotOnline International\" ). And then run Shot-Online. It will get started without a problem.
  
  Message 1 cannot find 'http://www.shot-online.com/gamenotice2006.asp'. Make sure the path or Internet address is correct.
  
  Message 2 Microsoft Visual C++ Runtime Library
  
  Runtime Error!
  
  Program: C:\Program Files\Shot Online International\ShotOnline.exe
  
  This application has requested the Runtime to terminate it an unusual way.
  
  Please contact the application's support team for more information.

• Disconnections and error messages

  There are a few things that could be causing disconnections and error messages while logging in.
  
  Anti-virus: please make sure you disable your anti-virus or grant Shot Online full access.
  
  Firewalls: please make sure you disable your firewall or grant Shot Online full access.
  
  Router: if you are behind a router, please make sure ports 5000-8800 are opened on your router. Shot Online uses these ports to connect.
  
  Programs: please close ALL programs that are running in the background because one of them might be causing the disconnections or error messages.
  
  Shot Online launcher: when you run Shot Online, a launcher will come up. Go to option -> and change the Update: from line 1 to line 2 or vise versa to see if it solves the problem.
  
  ISP: contact your internet service provider (ISP) to see if there are any connection outages in your area.

• Steps for Graduation

  Well, the time has come for you to graduate. Unsure of what to do or what is required? We have made a plan for you graduate ready players. This is to help prevent any confusion and guide you along the way of the graduation process.
  
  Steps to Graduate
  
  1. Lvl 100  (must have been Semi-Pro for at least 24h)
   
  2. Speak with NPC Harold
  
  3. Apply for the Graduation Qualification test
  
  4. Meet the requirements for the Graduation Qualification test and pass the test
  - Abel Plena: +8 (80 or better)
  
  5. Apply for the Graduate Selective test (NPC Harold)
  
  6. Defeat NPC Harold
  
  7. Speak with NPC Harold
  
  8. Speak with NPC Anthony Bestra to confirm your graduation
  
  * You can skip the prerequisite senario quests by using scenario jumping book lv 100.
   
  
  (Updated 2023)

• Recovering Account Information

  If you have forgotten your account information you will be asked for several pieces of information that you used to sign up for your account. Remember that when you created your account you agreed to provide accurate information and that you would update it whenever the information changes. The following information will be required to provide you with specific information on your account:
  
  -First Name
  -Last name
  -Zip code
  -E-mail address
  -Phone number
  -Date of Birth
  -Account ID
  -Character(s) on the account, their level(s) and handicap(s)
  
  Once this information is provided and if it is accurate to your sign up information, we will provide detailed support on your account problem. However, if any of the information is incorrect we will not provide support and we will assume that the account is not owned by the poster.
  
  All posts must be made via the direct Q&;A. If you can``t log in to the account you wish to recover information from, please create a new temporary account to message from and include in your message the original account name. Information can be altered after we confirm your account ownership.
  
  Bear in mind that false claims will not be tolerated. Asking for information for an account which is not yours will be followed by a permanent account ban on all accounts associated with your domain/IP.
  
  If your account was suspended for too many failed attempts passwords, please follow the directions for password retrieval that can be found by clicking here