Here are some solutions to the lastest frequently asked questions!

• Recovering Account Information

  If you have forgotten your account information you will be asked for several pieces of information that you used to sign up for your account. Remember that when you created your account you agreed to provide accurate information and that you would update it whenever the information changes. The following information will be required to provide you with specific information on your account:
  
  -First Name
  -Last name
  -Zip code
  -E-mail address
  -Phone number
  -Date of Birth
  -Account ID
  -Character(s) on the account, their level(s) and handicap(s)
  
  Once this information is provided and if it is accurate to your sign up information, we will provide detailed support on your account problem. However, if any of the information is incorrect we will not provide support and we will assume that the account is not owned by the poster.
  
  All posts must be made via the direct Q&;A. If you can``t log in to the account you wish to recover information from, please create a new temporary account to message from and include in your message the original account name. Information can be altered after we confirm your account ownership.
  
  Bear in mind that false claims will not be tolerated. Asking for information for an account which is not yours will be followed by a permanent account ban on all accounts associated with your domain/IP.
  
  If your account was suspended for too many failed attempts passwords, please follow the directions for password retrieval that can be found by clicking here

• Set Clothes Combining
  Set Clothing Combination System
  
  The Set Clothes Combining System is a new system that will allow players to trade in permanent versions of clothing to gain new clothes that have extra bonuses for using pieces of the same "Set". This system will be accessible through NPC Fricka, and will allow you to combine two of the same permanent clothes versions into one piece of "Set" clothing. Each piece (cap, pants, top, glove, shoes) can be combined in this way to complete your clothing "Set" and gain the extra bonuses that come along with them. The more pieces of the same set you wear, the more bonuses you gain! 
  
  So visit NPC Fricka and choose the new option available from her menu once you get two of the same new Spring 2012 clothing pieces as shown below.
  
  
  
  After selecting the option, a new window will appear allowing you to select and combine the clothes into a new "Set" clothing piece.
  
  
  
  Once you have chosen and accepted the clothes to be combined, the process completes and you are given the new Set Clothes 1 piece depending on which clothing item you combined. Each clothing piece (cap, shoes, pants, etc) can be combined to make their "Set" version which has enhanced benefits on the item and also adds to your Set total to add more bonuses for wearing them all at the same time!
  
  
  
  The more pieces of Set Clothes you wear, the better the bonuses get. For wearing 2 pieces you gain Skill Stat +1. For wearing 3, you gain another Skill Stat Point, so it changes to +2 bonus Skill. At 4 pieces you gain another Skill Stat Point which gives you +3 bonus Skill, an extra Practice Density Point, and also +10% Bonus EXP! To gain the best benefit though, you have to collect all of the pieces :)
  
  
  
  NOTICE: Only the new Gorgeous clothing series and those introduced since will be usable with this system. So Tidy, Hiemal, Adaptable, etc clothing series from the past will NOT work with this system. Each new clothing series released including and after the Gorgeous series will be combineable with this system. Please note that the KP version is the only version that will come from combining clothing types; if you combine two IK versions you will get KP and if you combine PI and IK together you will still get KP.

• Password retrieval

  If you have lost or forgotten your password, please follow these steps password changes.
  
  1. Make a new account
  2. Send a D Q&A with this information.
  - User id:
  - First & last name:
  - Date of birth:
  - Registered email:
  - Secret question & answer:
  
  Once the information matches our records, we will generate a new password and reply it back to your email.

• Trouble to start the game? (Run time error)

  If you are having trouble starting the game and receive one of the following messages, please download additional program file at:
  
  Click Here to Download which will fix your problem with the game. Please download the file and copy and paste in your Shot-Online folder (usually it is under "C:\Program Files\ShotOnline International\" ). And then run Shot-Online. It will get started without a problem.
  
  Message 1 cannot find 'http://www.shot-online.com/gamenotice2006.asp'. Make sure the path or Internet address is correct.
  
  Message 2 Microsoft Visual C++ Runtime Library
  
  Runtime Error!
  
  Program: C:\Program Files\Shot Online International\ShotOnline.exe
  
  This application has requested the Runtime to terminate it an unusual way.
  
  Please contact the application's support team for more information.