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Events
Subject

[Info] Recent Server Timeout Issues

Date Jul 14, 2025 Views 734

Dear SOmmunity,

 
We are currently aware of timeout (DC) issues affecting the international server and are actively investigating the root cause.
 
To help us diagnose the problem more effectively and resolve it faster, please include the following details in your support ticket if you experience this issue:
 
• Character name
• Date and Time of the timeout
 
Additionally, the following information would be helpful:
 
• If a crash triggers an error popup, please click “SEND” to automatically submit diagnostic data.
• If any specific in-game error messages appear, please attach a screenshot to your ticket.
 
We sincerely apologize for the inconvenience and appreciate your continued patience and understanding.
 
Thank you,

The Shot Online Team