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Dear Community,
Join the fun and become part of the Webzen Family! We are recruiting passionate players, smart businesspeople, and serious talents.
Ever wanted to turn your passion into an occupation? Want to become part of Webzen and take responsibility for your game? Then this is the chance you've been waiting for!
This topic is for those of you interested in working at Webzen’s European office and becoming part of our gaming company! We at Webzen believe that the best people to take care of your favourite games are actually you - players from within the community. We obviously expect that the ideal candidate knows one or more of our games inside out, or is at least very familiar with our portal. But remember: This is a real job, not a game or a voluntary role!
Below you will find the current vacancies at Webzen. We encourage you to send us your applications if you are interested in any of the positions listed. You are also free to reach out to us via a speculative application if you don't see your desired position advertised, but believe you would be a great addition to our family!
A few important notes before you apply:
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If an open vacancy states an office location, it means that relocation to the specific city/country will be required and that the position is not offered as a freelance and/or remote position. So if you see "@ Dublin Office", we are expecting successful candidates to move to Dublin, Ireland, and work here in our office with us.
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Since we've all been applicants at one stage, we know how demanding waiting for a reply can be. However, please be reminded that sending in multiple applications/emails will not speed up the process of your individual application, but will ultimately slow it down.
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A position that has already been filled might still be listed as open, or be filled during your own application progress. In these cases, we will hold onto your CV and reach out to you once another fitting position opens up. If you don’t want us to keep your CV on file, please mention it in your application. (We will then delete your application from our DB after the requested timeframe.)
Our current vacancies:
Game Publishing Specialist NATIVE ENGLISH | @ Dublin Office
About the role:
As a Game Publishing Specialist, you will be responsible for all aspects of live game operation, ranging from Community Management, Customer Support, and Quality Assurance, to researching, writing and editing of news content.
You will also be in charge of leading a team of passionate players who support us voluntarily, the planning of scripted and non-scripted events in the game, and the moderation of a vBulletin forum.
The role of Game Publishing Specialist will offer a wide array of tasks and responsibilities beyond these core functions, so as part of your skillset, you will also need an ability to spot opportunities and to quickly adapt to new challenges.
Your main job duties will include, but will not be limited to, the following. Please be aware that the company may deem it fit to assign you additional duties as necessary
Community Relations (The amount of time allocated to each of the following will vary, depending on the main game title being worked on, company policy and current business objectives)
Content Creation
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Edit, format and optimize texts for different platforms (Forum, Website, Wikipedia)
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Editing of in-game translations by reporting to the localization department
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Research of game functionality and writing of guides
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Create social media announcements and promotions
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Creation of promotional website content for sales
* This role may also require you to participate in testing and supplying feedback on potential new games as and when needed
Customer Support
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Resolve player inquiries in a quick and accurate manner through a ticket-based support system
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Utilize the standard operating guidelines but also apply common sense for exceptions to the rule
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Always thrive to achieve the required targets of quality and customer satisfaction
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Provide feedback on issues affecting players and update the Knowledge Base
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Coordinating with other departments to expedite the resolution of any player concerns
Social Media Management
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Engage with an active community via social media
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Identify ideal posting times and writing styles for different target audiences to optimize outreach
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Support social media campaigns lead by the marketing department
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Overview and moderate a forum (such as vBulletin)
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Create engaging posts and events utilizing Facebook apps
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Monitor social media stats and trends
In-game Operations (the amount of time allocated to each of the following will vary, depending on the main game title being worked on, company policy and current business objectives)
Quality Assurance
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Test game expansion content
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Verify functionality of scripted events and new items
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Reproduce and report critical bugs and exploits
Event Operation
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Planning and execution of customized in-game events & activities
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Planning and execution of customized shop offers and monetization strategies
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Moderating player behaviour in-game
Desired Experience and Skills:
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Native English speaker with excellent communication skills
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1-2 years experience working in the gaming industry
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Any web design experience, or HTML / CSS knowledge
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Journalism, generally blogging or writing experience
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Knowledge about QA, Social Media Management or Community Management
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Attention to detail - Have an eye for aesthetic in text formatting
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Great affinity with people – both in the workplace and within the community
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Strong self-motivation and ability to work autonomously
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Must be result-driven, with an ability to circumvent blockers in order to deliver
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Strong collaborative “soft-skills” to work in teams
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Positive and enthusiastic attitude and a ability to rationally evaluate priorities and manage your time.
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An excellent customer service mind set, creativity when it comes to daily work and passionate about maintaining a positive online culture within games – in line with our company Ethos and Values.
Game Publishing Specialist GERMAN | @ Dublin Office
About the role:
As a Game Publishing Specialist, you will be responsible for all aspects of live game operation, ranging from Community Management, Customer Support, and Quality Assurance, to researching, writing and editing of news content. You will also be in charge of leading a team of passionate players who support us voluntarily, the planning of scripted and non-scripted events in the game, and the moderation of a vBulletin forum. The role of Game Publishing Specialist will offer a wide array of tasks and responsibilities beyond these core functions, so as part of your skillset, you will also need an ability to spot opportunities and to quickly adapt to new challenges.
Your main job duties will include, but will not be limited to, the following.
Content Creation
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Edit, format and optimize texts for different platforms (Forum, Website, Wikipedia)
-
Editing of in-game translations by reporting to the localization department
-
Creation of assets (screenshots, banners, videos) for news content
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Research of game functionality and writing of guides
-
Create social media announcements and promotions
-
Creation of promotional website content for sales
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Writing of in-game broadcasts
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Translate community announcements from an English source
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In-game text localization
Customer Support
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Resolve player inquiries in a quick and accurate manner through a ticket-based support system
-
Utilize the standard operating guidelines but also apply common sense for exceptions to the rule
-
Always thrive to achieve the required targets of quality and customer satisfaction
-
Provide feedback on issues affecting players and update the Knowledge Base
-
Coordinating with other departments to expedite the resolution of any player concerns
Social Media Management
-
Engage with an active community via social media (such as, but not limited to: Facebook, Twitter, YouTube and Google+)
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Identify ideal posting times and writing styles for different target audiences to optimize outreach
-
Support social media campaigns lead by the marketing department
-
Overview and moderate a forum (such as vBulletin)
-
Create engaging posts and events utilizing Facebook apps
-
Monitor social media stats and trends
Quality Assurance
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Setting up of test plans for content releases
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Test game expansion content
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Verify functionality of scripted events and new items
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Help testing new features of the WEBZEN portal or internal tools
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Reproduce and report critical bugs and exploits
Event Operation
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Planning and execution of customized in-game events & activities
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Planning and execution of customized shop offers and monetization strategies
-
Moderating player behaviour in-game
Desired Experience and Skills:
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Attention to detail - Have an eye for aesthetic in text formatting
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Any web design experience, or HTML / CSS knowledge
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Journalism, generally blogging or writing experience
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Knowledge about QA, Social Media Management or Community Management
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Fluent speaker of English with excellent communication
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Knowledge of other languages, especially German or French, is a plus
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Great affinity with people – both in the workplace and within the community
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Strong self-motivation and ability to work autonomously
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Must be result-driven, with an ability to circumvent blockers in order to deliver
-
Strong collaborative “soft-skills” to work in teams
-
Positive and enthusiastic attitude
-
Ability to rationally evaluate priorities and manage your time
-
An excellent customer service mind set, creativity when it comes to daily work and passionate about maintaining a positive online culture within games – in line with our company Ethos and Values.
Do you feel that one of the above positions is a perfect fit for you? Then send us your official application (Cover letter & Curriculum Vitae) to [email protected].
Don't see your desired position listed, but still feel you would be an awesome addition to our team?
No worries! Feel free to send a speculative application to [email protected].
Living in Dublin and currently at school, college or university, and can’t apply for a full-time job?
Not a problem! Webzen also offers intern positions with flexible durations (from 2 weeks to 6 months). Just drop us a line via [email protected].
We look forward to your application, and possibly talking to you in person for an interview very soon!!!
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