Vallar | Hollid
  • Tee-Time

    S10

  • 3-Lions

    S10

  • Exodus

    S10

  • Q

    S10

  • FUSION

    S10

  • IGS

    S10

  • Looney_Toons-INC

    S10

  • _BRASIL_

    S10

  • Balcan_Inc.

    S10

  • Fire_n_Ice

    S10

Here are some solutions to the lastest frequently asked questions!

  • Difference between user id and character name

    The user id is your login name. It is the name you use when you sign into the website and the game.

    The character name is the name of your character you create under your user id. Each user id can have up to 3 characters.

    If you have multiple user ids and would like to purchase an item from the item mall for one of your characters, be sure to use the correct user id that character is associated with.

  • Disconnections and error messages

    There are a few things that could be causing disconnections and error messages while logging in.

    Anti-virus: please make sure you disable your anti-virus or grant Shot Online full access.

    Firewalls: please make sure you disable your firewall or grant Shot Online full access.

    Router: if you are behind a router, please make sure ports 5000-8800 are opened on your router. Shot Online uses these ports to connect.

    Programs: please close ALL programs that are running in the background because one of them might be causing the disconnections or error messages.

    Shot Online launcher: when you run Shot Online, a launcher will come up. Go to option -> and change the Update: from line 1 to line 2 or vise versa to see if it solves the problem.

    ISP: contact your internet service provider (ISP) to see if there are any connection outages in your area.

  • Password retrieval

    If you have lost or forgotten your password, please follow these steps password changes.

    1. Make a new account
    2. Send a D Q&A with this information.
    - User id:
    - First & last name:
    - Date of birth:
    - Registered email:
    - Secret question & answer:

    Once the information matches our records, we will generate a new password and reply it back to your email.

  • GameGuard Error 230

    GameGuard Error 230

    Description:
    GameGuard service stops the game and displays error code 230

    This error is caused by an external server requesting information from your machine or scanning your machine in the background while you are playing, which GameGuard sees as an intrusion. Many times this is due to online banking, which in many cases installs a service called "Trusteer" or "Rapport" to verify the computer is free of keyloggers or malware that would seek to steal the person's banking information. 

    Solution:
    Search your computer for the services listed above and change their settings to be disabled during gameplay

  • Select a valid attachment format (JPG/JPEG, GIF, BMP, PNG, TXT, ZIP, RAR, 7Z, NFO or ERL) - 5MB Limit