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Here are some solutions to the lastest frequently asked questions!

  • Password retrieval

    If you have lost or forgotten your password, please follow these steps password changes.

    1. Make a new account
    2. Send a D Q&A with this information.
    - User id:
    - First & last name:
    - Date of birth:
    - Registered email:
    - Secret question & answer:

    Once the information matches our records, we will generate a new password and reply it back to your email.

  • What are my stats and what does each one do?

    Shot-Online uses a stat system in order to upgrade your character's abilities. Each stat influences a different part of your game. There is a total of 4 stats: Power, Impact, Stamina and Skill.

    Power- The amount of physical strength you have. Each power point will increase your carry distance on every club.

    Impact- This is your ball control. Impact adds loft to your clubs and makes them less sensitive to mis-hits as well as making overpower shots more forgiving.

    Stamina- Your resistance and hazard shots performance on the field. The more stamina you have, the less you get fatigued after your shots and the waiting period to decrease your FTG in the Square is shortened. This stat also regulates the power gaps when you hit shots from rough or from bunkers. With a higher stamina stat, the percentage interval is shortened, therefore making your shots (from rough or sand) travel more and be more consistent.

    Skill- Skill determines the amount of spin you can apply to your ball. This will magnify your backspin, fade and draw effects adding more distance and curve to them.

    You distribute your stats the way you want to, in order to build a character that reflects your style of play.

  • Trouble to start the game? (Run time error)

    If you are having trouble starting the game and receive one of the following messages, please download additional program file at:

    Click Here to Download which will fix your problem with the game. Please download the file and copy and paste in your Shot-Online folder (usually it is under "C:\Program Files\ShotOnline International\" ). And then run Shot-Online. It will get started without a problem.

    Message 1 cannot find ''. Make sure the path or Internet address is correct.

    Message 2 Microsoft Visual C++ Runtime Library

    Runtime Error!

    Program: C:\Program Files\Shot Online International\ShotOnline.exe

    This application has requested the Runtime to terminate it an unusual way.

    Please contact the application's support team for more information.

  • Vista Troubleshooting

    Vista patch is implemented into our latest install clients. You can download the clients from our mirror websites or our direct download link. (

    Currently Shot Online only supports Vista Home basic and premium. Our technicians are still working on Vista Business and Vista Ultimate.

    If you get any HackShield error messages because of Vista, please take a screen shot of the error message and send it to along with your user id and Vista version.

  • Select an image or text file (JPG/JPEG, GIF, BMP, PNG or TXT) on your computer - 1MB Limit