Vallar | Hollid
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Here are some solutions to the lastest frequently asked questions!

  • Cannot start the game

    If you are experiencing difficulty with getting Shot Online to run on your PC, either receiving error messages or other anomalies, please try the following before you write a technical support inquiry:

    Update all of your drivers
    For this you will need to know the following information:
    -Video Card make and model
    -Motherboard make and model
    -Network adapter make and model
    -Sound card / audio device make and model

    Some of the most popular makers for video cards can be found here: http://www.shot-online.com/downloads/drivers.asp

    Attempt a re-install of the Shot Online Client
    Simply use the built in "Add or Remove programs" feature of windows.

    Click Start then highlight "Settings". Then in the sub menu click "Control Panel". Once the control panel is open, click "Classic View" on the left (Windows XP only) and then double click "Add or remove programs". In the add or remove programs window, search down the list for "Shot Online International" and remove it.
    Next, Install Shot Online again as normal. You will find various download links in the Downloads section of this website.
    If the above fails then please try to download the client once again.

    Make sure your Direct X is up to date!

    We look forward to seeing you in the game!

  • Disconnections and error messages

    There are a few things that could be causing disconnections and error messages while logging in.

    Anti-virus: please make sure you disable your anti-virus or grant Shot Online full access.

    Firewalls: please make sure you disable your firewall or grant Shot Online full access.

    Router: if you are behind a router, please make sure ports 5000-8800 are opened on your router. Shot Online uses these ports to connect.

    Programs: please close ALL programs that are running in the background because one of them might be causing the disconnections or error messages.

    Shot Online launcher: when you run Shot Online, a launcher will come up. Go to option -> and change the Update: from line 1 to line 2 or vise versa to see if it solves the problem.

    ISP: contact your internet service provider (ISP) to see if there are any connection outages in your area.

  • Vista Troubleshooting

    Vista patch is implemented into our latest install clients. You can download the clients from our mirror websites or our direct download link. (http://downloads.gamescampus.com/global/ShotOnlineClient_GamesCampus.exe)

    Currently Shot Online only supports Vista Home basic and premium. Our technicians are still working on Vista Business and Vista Ultimate.

    If you get any HackShield error messages because of Vista, please take a screen shot of the error message and send it to webmaster@gamescampus.com along with your user id and Vista version.

  • Recovering Account Information

    If you have forgotten your account information you will be asked for several pieces of information that you used to sign up for your account. Remember that when you created your account you agreed to provide accurate information and that you would update it whenever the information changes. The following information will be required to provide you with specific information on your account:

    -First Name
    -Last name
    -Zip code
    -E-mail address
    -Phone number
    -Date of Birth
    -Account ID
    -Character(s) on the account, their level(s) and handicap(s)

    Once this information is provided and if it is accurate to your sign up information, we will provide detailed support on your account problem. However, if any of the information is incorrect we will not provide support and we will assume that the account is not owned by the poster.

    All posts must be made via the direct Q&;A. If you can``t log in to the account you wish to recover information from, please create a new temporary account to message from and include in your message the original account name. Information can be altered after we confirm your account ownership.

    Bear in mind that false claims will not be tolerated. Asking for information for an account which is not yours will be followed by a permanent account ban on all accounts associated with your domain/IP.

    If your account was suspended for too many failed attempts passwords, please follow the directions for password retrieval that can be found by clicking here

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