Vallar | Hollid
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Here are some solutions to the lastest frequently asked questions!

  • Trouble to start the game? (Run time error)

    If you are having trouble starting the game and receive one of the following messages, please download additional program file at:

    Click Here to Download which will fix your problem with the game. Please download the file and copy and paste in your Shot-Online folder (usually it is under "C:\Program Files\ShotOnline International\" ). And then run Shot-Online. It will get started without a problem.

    Message 1 cannot find 'http://www.shot-online.com/gamenotice2006.asp'. Make sure the path or Internet address is correct.

    Message 2 Microsoft Visual C++ Runtime Library

    Runtime Error!

    Program: C:\Program Files\Shot Online International\ShotOnline.exe

    This application has requested the Runtime to terminate it an unusual way.

    Please contact the application's support team for more information.

  • Changing password

    If you want to change your password, please follow these steps.

    1. Log into the website with your user id and password.

    2. Click on your "My Account" link which is displayed under your Login ID and CC amount.

    3. Enter your current password for security confirmation.

    4. Click on the "Edit" button and proceed to change your information.

    5. Click on submit to complete the password change process.

    If you are having problems or would like us to change the password for you, please provide us with this information through DQ&A:

    - User id:
    - First & last name:
    - Date of birth:
    - Registered email:
    - Secret question & answer:
    - Desired password:

    Once the information matches our records, we will change your password to your desired password.

  • Disconnections and error messages

    There are a few things that could be causing disconnections and error messages while logging in.

    Anti-virus: please make sure you disable your anti-virus or grant Shot Online full access.

    Firewalls: please make sure you disable your firewall or grant Shot Online full access.

    Router: if you are behind a router, please make sure ports 5000-8800 are opened on your router. Shot Online uses these ports to connect.

    Programs: please close ALL programs that are running in the background because one of them might be causing the disconnections or error messages.

    Shot Online launcher: when you run Shot Online, a launcher will come up. Go to option -> and change the Update: from line 1 to line 2 or vise versa to see if it solves the problem.

    ISP: contact your internet service provider (ISP) to see if there are any connection outages in your area.

  • Password retrieval

    If you have lost or forgotten your password, please follow these steps password changes.

    1. Make a new account
    2. Send a D Q&A with this information.
    - User id:
    - First & last name:
    - Date of birth:
    - Registered email:
    - Secret question & answer:

    Once the information matches our records, we will generate a new password and reply it back to your email.

  • Select an image or text file (JPG/JPEG, GIF, BMP, PNG or TXT) on your computer - 1MB Limit