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GamesCampus is Hiring a Community Manager for San Jose
Date Oct 20, 2009 Views 8,171
Title : Community Manager / Online Games

Are you an avid gamer with a love for community interaction? As a Community Manager at GamesCampus, help nurture and support the players of our online games! You must be able to work in our San Jose office. If you are interested, please submit your resume to [email protected]

A Community Manager is responsible for responding to player inquiries, resolving disputes, and addressing complaints to ensure the overall satisfaction of the game community. The CM is the game's official representative to our users, and must be able to maintain the utmost level of professionalism and positive communication between players, team members, and management at all times. The CM should be fair, impartial, authoritative, and understanding with users so that they may maintain order while serving the needs of the community. This position typically reports to a Producer who oversees game operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage and assist the player community through in-game participation, email, and direct Q&A.
- Manage the forums and game site to relay information to users via news posts and event announcements.
- Appoint and manage volunteer player moderators and communicate their feedback to the team.
- Develop and maintain the official rules and policies for both the game and forum.
- Promote the game by being active on forums, blogs, and social networking sites, and by running events and contests both in-game and on the forums.
- Test updates and changes to the game to verify functionality, content, performance, and playability.
- Identify and report community issues, including recommendations for improvements or changes.
- Build relationships with users to foster community trust, goodwill, and cooperation.
- Analyze user trends to improve game service and communicate findings to the game team.

DESIRED QUALIFICATIONS:
- 1~2 years game industry experience, preferably in Community Management or Customer Service.
- Extensive knowledge of and passion for MMOs, able to master all aspects of a game in a short amount of time, and an understanding of the gaming market.
- Solid community experience including MMO guilds, forum communities, media and fan site interaction, and demonstrable interpersonal skills.
- Must understand the behavior and trends of online gamers and forum participants, especially long-time contributors. Proven experience in managing people, resources, and scheduling.
- Game industry and/or social networking industry experience is preferred and highly desirable.
- Strong organizational and analytical abilities, concise presentation skills, and must be familiar with using Microsoft Word and Excel.
- The ability to comprehend and communicate technical topics clearly, both written and verbally.
- Proven time management skills and the abilities to prioritize tasks, take initiative, and be proactive.
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